I felt like I had known you for a long time.
Dear Mr. Carter:
I want to thank you for your kindness and professionalism in taking care of my request. I have been treated with such great courtesy and compassion since the death of my wife by everyone.
You were particularly friendly. I felt like I had known you for a long time.
Also, please relay my appreciation to your receptionist who greeted me with a beautiful smile. Her warmth seemed genuine. It is times like this you notice when people reach out to you in your grief.
God Bless You,